Your privacy matters.

Effective date: March 1, 2026 · Jurisdiction: Ontario, Canada

Who we are

RealtoRHub AI (“we”, “us”, or “our”) operates the website at realtorhub.ai and the rental screening application at lease.realtorhub.ai. We are based in Ontario, Canada.

What personal information we collect

Marketing site (realtorhub.ai): When you submit a request-access form, we collect your name, work email address, and brokerage name (optional). We also collect anonymised analytics data via Google Analytics (page views, session duration, country) only if you consent via the cookie banner.

Screening application (lease.realtorhub.ai): Registered agents provide a name, email address, brokerage name, and authentication credentials. The platform processes rental application documents that agents upload on behalf of their clients (the “applicant data”). Agents are solely responsible for obtaining the necessary consents from their applicants before uploading documents.

Applicant data: Rental application documents may contain names, addresses, employment records, income information, and other personal information belonging to prospective tenants. We process this data solely at the direction of the agent account holder. We do not use applicant data for any purpose other than providing the Service to the agent.

How we use your information

We use your name and email address to send early-access updates, your invite link, and product announcements. You may unsubscribe at any time by contacting us. Analytics data is used to understand how visitors use our site so we can improve the product. We do not sell, rent, or share your personal information with third parties for marketing purposes.

How AI processes your data

The Service uses AI language models to analyse documents and generate screening summaries. When an agent submits a document for analysis, the content of that document is sent to an AI inference service under a confidentiality agreement. The AI service processes the content and returns the analysis; it does not retain or store the content beyond the duration of the API call, and does not use it to train AI models. AI Output is stored in our database solely to display results back to the agent.

Agents who use the Service acknowledge that applicant document content is transmitted to AI inference services as part of normal platform operation. Agents are responsible for disclosing this to their applicants where required by law.

Analytics & measurement disclosure

What we measure and why
Our marketing site (realtorhub.ai) uses Google Analytics 4 (GA4) to understand how visitors navigate the site — for example, which pages attract the most interest, how long visitors spend reading, and which Canadian provinces they come from. This information helps us improve the product for agents. We do not use advertising, retargeting, or social-media tracking technologies of any kind.

Your default is “off”
When you first visit the site, Google Analytics is off. No analytics cookies are set until you click “Accept” on the cookie banner. This opt-in approach satisfies PIPEDA’s requirement for meaningful, prior consent for non-essential data processing.

Cookieless pings — what reaches Google when you decline
If you click “Decline,” we do not set any cookies and no identifier is stored in your browser. However, because we use Google Analytics in Advanced Consent Mode, each page load sends a minimal, anonymised network request (“cookieless ping”) to Google’s servers. This ping contains only:

• The URL of the page visited (no personal identifiers).
• A country-level location estimate derived from your anonymised IP address. Your IP address is truncated before it reaches Google’s infrastructure and is not stored by Google.
• Device category (mobile or desktop).
• A randomly generated, non-persistent session identifier that expires when you close the page.

This cookieless ping cannot be linked to you across sessions or used to identify you as an individual. If you prefer zero data to reach Google, install Google’s official Analytics Opt-out Browser Add-on.

Behavioral modeling — how Google uses aggregated denied-consent data
Google uses the anonymised, aggregated signals from cookieless pings — combined with statistical patterns from users who did consent — to generate modeled estimates of site traffic using machine learning. These estimates appear in our GA4 reports labeled clearly as “modeled” to distinguish them from directly observed data. We use these aggregated, site-level trends only to improve the product; we do not use them to identify, profile, or target individual visitors.

AI-driven features on realtorhub.ai
The rental screening platform at lease.realtorhub.ai uses AI language models to analyse rental application documents. Analytics data collected on the marketing site is kept strictly separate from AI processing within the app. No analytics data — whether from consenting or non-consenting visitors — is used to train, fine-tune, or improve any AI model. See “How AI processes your data” below for details.

Session cookies (strictly necessary)
Our application at lease.realtorhub.ai uses a session cookie solely to maintain your authenticated session. This cookie is essential for the service to function and is exempt from consent requirements under PIPEDA and Quebec Law 25 as a strictly necessary technical measure.

Managing your preference
You may withdraw or change your analytics consent at any time by clicking “Manage Cookie Preferences” in the site footer. We will update your stored preference and signal your new choice to Google immediately. To clear any previously set analytics cookies, also clear your browser’s cookies for realtorhub.ai.

Data retention

Email addresses collected via the access-request form are kept until you unsubscribe or request deletion. Agent account data is retained while the account is active and for 90 days after deletion for audit purposes. Anonymous analytics data is retained by Google for 14 months (Google’s default).

Your rights

Under PIPEDA (Canada’s federal privacy law) and Quebec Law 25, you have the right to:
• Access the personal information we hold about you.
• Correct inaccurate personal information.
• Withdraw consent for non-essential data processing at any time.
• Request deletion of your personal information.

To exercise any of these rights, email us at privacy@realtorhub.ai. We will respond within 30 days.

Third-party services (sub-processors)

We use the following sub-processors to deliver the Service:

• Supabase — database and authentication (servers in us-east-1; covered by Supabase’s DPA).
• AI inference service — document analysis and screening summaries (operates under a confidentiality agreement; content is not retained or used for model training).
• Resend — transactional email delivery (invite links and notifications).
• Google Analytics — anonymised site analytics (consent-gated; IP anonymisation enabled).
• Vercel — website and application hosting (North America).

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. For material changes, we will notify registered users by email.

Contact us

Privacy inquiries: privacy@realtorhub.ai
General: hello@realtorhub.ai